xcv-partners

Access One + XCV Partners: Tech That Works for the Business—Not Against It

Mon, 28 Jul 2025 15:29:16 GMT

Helping partners deliver smarter, simpler IT—with personal, award-winning support

At XCV Partners, we believe that great technology is only part of the equation—how it’s delivered makes all the difference. That’s why we’re excited to welcome Access One to the XCV supplier portfolio: a provider known for leading with service, tailoring every solution, and making technology work for the business—not against it.

With more than 30 years of experience in managed voice, cloud, security, and IT, Access One stands out for one reason: service is at the center of everything they do. Their 100% U.S.-based support team, white-glove onboarding, and Net Promoter Score in the top 5% of the industry set a new standard for what partners and clients can expect.

When you think of Access One, think of these three things:

Managed IT Services

Offload helpdesk, systems, and network management—so your clients can focus on growth, and you can focus on scale.

Cybersecurity Consulting

Offer vCISO services, compliance strategies, and cloud-based protection that help clients stay ahead of threats.

Professional Services

From cloud migrations to national rollouts, Access One’s experts support projects at any scale.

Why Partners Recommend Access One:

Tailored UCaaS, CCaaS, SD-WAN, and cybersecurity solutions
Managed IT and physical security services
Scalable voice and data solutions designed for simplicity and reliability
Award-winning, U.S.-based support (Stevie®, BBB Torch Award winner)
A proven culture of care, ethics, and long-term partnership

Whether you’re supporting a fast-growing startup or a team working to modernize legacy systems, Access One helps your clients move forward with confidence—and positions you as the advisor who brought in a provider that truly gets it.

Fiber Internet: The Amenity That Sells Itself

Fri, 25 Jul 2025 17:13:45 GMT

How XCV Partners and Consolidated Communications Are Winning in the MDU Space

If you’re a technology advisor working in real estate, property management, or smart communities, this is the opportunity you’ve been waiting for. Consolidated Communications’ new  MDU Bulk Fiber Internet  solution delivers reliable, high-speed, symmetrical fiber connectivity to apartment buildings, condos, and other multi-tenant properties—no tenant setup required.

With  over 40,000 on-net and near-net MDUs , a streamlined agreement model, and fiber wired to each unit, this is a service designed to make life easier for property managers and deliver better experiences for tenants.

Why Partners Are Winning:

Top Commissions : No one-time payout. You earn competitive residuals, with extra incentives available.
Simple Sales Motion : Centralized agreements make the sales and install process frictionless.
Sticky Opportunity : Fiber included in rent makes tenants—and property managers—stick around.

Why Property Managers Love It:

Boosts property value and rental appeal
Simplifies support with direct-to-NOC troubleshooting
Offers optional add-ons like shared Wi-Fi, phone lines, and TV packages

As tenants continue to work and learn from home, and demand for smart home tech grows, bulk fiber internet has gone from a luxury to a must-have amenity. This isn’t just a win—it’s a strategic land grab.

XCV Partners is here to help you stake your claim.

CommandLink + XCV Partners: Bringing Total Network Control to the Channel

Mon, 16 Jun 2025 20:15:03 GMT

A software-first approach to global managed networking, security, and support

Managing complex IT environments across distributed locations is a challenge for any enterprise. That’s why XCV Partners is proud to welcome CommandLink to our supplier portfolio. Unlike traditional aggregators, CommandLink is a true software company —bringing fully managed SD-WAN, cloud communications, and advanced security under one powerful platform.

Their proprietary ITSM (IT Service Management) platform consolidates everything—quoting, provisioning, monitoring, and ticketing—into a single view. With Command|POD , customers skip the support tiers and get 24/7 direct access to Tier 3 engineers. That means faster issue resolution, better performance, and simplified operations.

Why Partners Should Recommend CommandLink:

Single-pane-of-glass platform for quoting, installs, support & billing
Global reach via 5,000+ carriers—including Starlink
Direct-to-Expert Support with 10-min SLA through Command|POD
Integrated security offerings : NDR, MDR, XDR—all managed within the same system
Proven deployments at scale with retail and healthcare enterprises

Whether your customers are growing fast, struggling with visibility, or tired of chasing Tier 1 support, CommandLink helps you bring control and confidence to every network conversation.

Turn Telecom Chaos into Cost Savings with Valicom

Tue, 13 May 2025 18:58:46 GMT

Uncover Hidden Telecom Savings for your Customers—Without Changing Carriers

Telecom costs are one of the most overlooked drains on a business’s bottom line. Many companies don’t have the tools, time, or visibility to know where overspending is hiding—or how to fix it. That’s where Valicom comes in.

Through XCV Partners, technology advisors now have access to Valicom’s Clearview platform, a white-label telecom expense management (TEM) solution built specifically to help consultants uncover hidden savings and improve operational efficiency. As a partner, you remain the face of the relationship while Valicom works behind the scenes—no disruption to your client relationships, just added value.

Why You Should Recommend Valicom
�� 10–30% average savings through billing audits, inventory cleanup, and contract optimization
�� Keep your brand front and center with a white-labeled Clearview platform
�� No dev work needed —full support from Valicom’s experts to sell and implement
�� Automated invoice processing and telecom asset management
�� Flexible service models and dedicated support throughout the client relationship

�� Real-world ROI: Valicom helped a global hospitality chain reduce their WAN spend by $13M, audit 1,800+ monthly invoices, and save $274K annually—all without changing carriers.

As a consultant, you’ll expand your value prop, add recurring revenue, and deliver measurable ROI to your clients. It's a win-win. Let’s start the conversation.

Revolutionize Your Cybersecurity Offering with eSentire's Managed Detection and Response

Sun, 09 Feb 2025 18:03:10 GMT

Comprehensive Cybersecurity with eSentire

As technology consultants, your primary goal is to equip your clients with top-tier cybersecurity defenses that not only protect but also enhance their operational resilience. eSentire, the newest addition to the XCV Partners portfolio, provides a comprehensive Managed Detection and Response (MDR) solution that sets a new standard in cybersecurity services. Here’s why you should consider integrating eSentire into your cybersecurity offerings:

Comprehensive Cybersecurity with eSentire: eSentire's MDR solution offers end-to-end threat management that is crucial in today’s digital landscape. Their open XDR platform integrates seamlessly with existing technologies to provide rapid threat detection and response, ensuring that threats are contained before they can cause significant damage.

Key Features of eSentire's MDR Services:

24/7 Security Operations Center (SOC): Around-the-clock monitoring by expert cyber analysts ensures that threats are identified and mitigated in real-time.
Advanced Threat Detection: Leveraging over 300 technology integrations, eSentire's platform provides comprehensive visibility across your clients' networks, enhancing their ability to preemptively address potential security breaches.
Proactive Threat Management: With the capability to block thousands of malicious connections per day, eSentire’s services ensure that your clients’ digital environments are safeguarded against a broad spectrum of cyber threats.

Why eSentire for Your Clients?

Reduced Complexity: eSentire simplifies cybersecurity, allowing your clients to focus on their core business functions without the burden of managing complex security infrastructure.
Cost Efficiency: Implementing eSentire’s solutions can lead to significant cost savings by minimizing the impact of security breaches and improving operational efficiencies.
Expert Support: The availability of expert guidance and hands-on assistance ensures that your clients receive the support they need to navigate the evolving threat landscape confidently.

By partnering with eSentire, you empower your clients with a cybersecurity solution that is not only reactive but also proactive. This strategic addition to your service portfolio can help you drive new business, enhance client satisfaction, and establish your reputation as a trusted advisor in cybersecurity solutions. Discover how eSentire can transform your cybersecurity offerings. Contact us today to learn more about integrating eSentire’s MDR services into your solutions suite and help your clients stay one step ahead of cyber threats.

Streamline Mobility Management with GoExceed: A New Era in Expense Optimization

Thu, 06 Feb 2025 15:23:35 GMT

Maximize Your Client's Telecom Savings with GoExceed's Solve(X)!

XCV Partners is thrilled to introduce our latest supplier, GoExceed, and their revolutionary AI-driven platform, Solve(X). Designed for businesses looking to optimize their mobile and cellular expenses, Solve(X) brings advanced machine learning capabilities right to your fingertips. This platform not only enhances operational efficiencies but also provides substantial cost savings, making it an essential tool for technology advisors looking to bolster their offerings.

Transforming Wireless Expense Management

Solve(X) utilizes cutting-edge AI to analyze and optimize wireless spending effectively. By automating tasks that typically require manual oversight, the platform frees up valuable resources, allowing companies to focus on strategic growth rather than routine management. Its capability to integrate seamlessly with carrier portals and internal systems like HR and MDM software makes it an indispensable tool for any organization aiming to streamline their mobility management processes.

Key Features and Benefits

Cost Reduction: Automatically adjusts plans to ensure cost-effectiveness, potentially saving clients 30-40% on their mobility expenses.

Lifecycle Management: Manages the entire device lifecycle from procurement to retirement with minimal effort, supported by automated workflows that handle device upgrades and decommissioning.

Seamless Integration: Offers robust connectivity with major carriers, facilitating real-time data exchanges and ensuring accurate billing.

Enhanced Reporting: Provides detailed insights into spending patterns and helps allocate costs effectively across departments, aiding in precise financial planning.

Why Technology Advisors Should Recommend GoExceed

Recommending GoExceed's Solve(X) to your clients not only helps them cut costs but also adds a valuable layer of strategic insight into their telecom expenses. With features like real-time visibility, automated cost management, and comprehensive support , Solve(X) is poised to revolutionize how businesses handle their mobile ecosystems. Moreover, the platform's quick implementation and high success rate make it a low-risk, high-return solution for any business environment.

Embrace the future of mobility management with GoExceed and help your clients achieve unparalleled efficiency and cost savings in their telecommunications strategies.

Granite Telecom: Revolutionizing Business Communications

Tue, 22 Oct 2024 17:52:17 GMT

Discover How Granite's Cutting-edge Products Can Transform Your Customer's Business Communications Strategy

Granite Telecommunications is a go-to for technology consultants seeking tried-and-true service offerings for their customers. With four innovative products tailored to enhance business operations, Granite provides solutions that power communications your customers rely on.

Here's a deeper look at Granite's products' powerful features, which can enrich your portfolio and provide immense value to your clients. Granite's Comprehensive Product Solutions

Edgeboot
Smart Power Management: Edgeboot is a patented, intelligent power distribution unit that automatically reboots failed connections and manages repairs, significantly reducing downtime.
Cost-Effective: With no upfront equipment cost and no monthly charge for the backup LTE plan, Edgeboot offers substantial cost savings.
Plug & Play: This device can be quickly deployed across all branches or retail sites, offering flexibility and scalability without complex installations.
Granite 360 – A Portal to Efficiency
Three Pillars of Service: The Granite 360 portal encompasses TechExpress, NocExpress, and AccessExpress, providing a robust platform for managing telecommunications needs.
Comprehensive Management: Granite 360, the self-service customer and partner portal, gives you a hand in your customer communications infrastructure. From ordering circuits and managing network health to scheduling field technicians, Granite 360 offers unparalleled transparency and control, allowing users to handle their service needs quickly and efficiently.
Data SIMs/Mobility – Keeping Businesses Connected - Mobility device consolidation is skyrocketing, and device management is time-consuming, error-prone, and costly. Granite's Mobility offers one platform to provide the following for customers:
Granite’s Multi-Carrier SIM ensures access to the strongest signal and delivers seamless, reliable connectivity worldwide.
Consolidated Plans and Billing for all four major U.S. carriers plus multiple Canadian/International mobile operators.
Mobile Device Management empowers your clients to manage their entire mobile device inventory and footprint effortlessly through a central dashboard, regardless of carrier.
Device Lifecycle Management offloads device kitting, shipping, deployment, returns, and upgrades for your clients.
Mobile Device Security detects and blocks mobile connections to phishing sites, malicious hosts, and more.
NOverage program - The plan is adjusted based on data usage so that your customer never exceeds its data allowance.
Wireless Assessment provided by Granite to get the best rate and carrier plan available.
Teams Operator Connect – Simplified Communications Granite also simplifies client communication strategies with Teams Operator Connect, which offers significant cost savings through efficient rebilling options for Microsoft Teams calling plans. This service is especially beneficial for businesses looking to streamline their communications expenses without sacrificing functionality.

Why Recommend Granite Telecommunications?

Reliability and Innovation: Granite's solutions are designed to provide reliable service even in the most demanding conditions. The innovation seen in products like Edgeboot and Granite 360 helps businesses stay ahead of technological curves.
Cost Efficiency: Granite offers competitive pricing and clear, straightforward billing.
Rapid Deployment: Granite's services are installed quickly and easily so businesses can get up and running without significant downtime.
Expert Support: Granite's commitment to customer service is exemplified by its round-the-clock, U.S.-based support, which ensures that any issues are swiftly and effectively resolved.

Granite Telecommunications: The Smart Choice for Business Communication

By incorporating Granite Telecommunications into your portfolio, you provide your clients with services and solutions that are integral to their operational success. Granite's products ensure that no matter the challenge, a reliable, efficient, and innovative solution is ready to help your clients succeed.

Add Granite Telecommunications to your offerings today and help your clients build a more connected, efficient, and resilient business environment.

PhySaaS: Your Integrated Solution for Enhanced Security Management

Tue, 01 Oct 2024 21:15:44 GMT

Revolutionizing Security Management Across Industries

For technology advisors looking to bolster their portfolios with cutting-edge security solutions, PhySaaS presents a compelling choice. Specializing in fully managed, hybrid cloud-based security platforms, PhySaaS not only simplifies security management but also ensures comprehensive coverage with AI-based monitoring and surveillance technologies. Here's how PhySaaS has transformed operations for businesses across various sectors and why it's an invaluable addition to your offerings.

Simplifying Security Operations with Advanced Technology

PhySaaS provides an all-in-one security management solution that integrates video surveillance, access control, environmental monitoring, and more into a single platform. This integration is pivotal for businesses seeking streamlined, effective security management accessible from any device, anywhere, at any time.

Real-World Success Stories:

Hospitality: A major hotel chain utilized PhySaaS's surveillance solutions to enhance guest and staff safety, optimize resource allocation, and mitigate risks, significantly improving the overall security landscape and guest satisfaction.
Retail and Dining: A popular local restaurant effectively implemented PhySaaS security cameras to prevent dine-and-dash incidents. This safeguarded the restaurant's financial interests and reinforced its commitment to providing a secure and enjoyable dining experience.

Why PhySaaS Stands Out for Technology Advisors

Comprehensive Security Suite: From cameras to alarms and fleet management, PhySaaS offers robust security solutions that cover every aspect of physical security.
AI-Driven Monitoring: Built-in facial recognition and proactive alerts help preemptively identify potential security threats, ensuring businesses can respond swiftly and efficiently.
Cost Efficiency: PhySaaS's flexible payment options, including minimal upfront costs, make it an attractive proposition for businesses of all sizes.
Rapid Deployment: PhySaaS's systems can be deployed quickly by a professional team, minimizing downtime and ensuring that security measures are operational in no time.
24/7 Support: With round-the-clock support, PhySaaS ensures that issues are promptly addressed, maintaining continuous security operations for your clients.

Key Services Offered by PhySaaS:

VERKADA: A complete security management suite that includes video security, access control, and environmental monitoring.
AZUGA: Tools for comprehensive fleet management and asset tracking that enhance operational efficiency and safety.
RELAY: Advanced communication solutions that include panic buttons and the ability to translate over 40 languages, ensuring clear and effective communication across various scenarios.

These services are underpinned by a fully managed, hybrid cloud architecture that leverages the latest in AI technology to provide proactive protection and monitoring.

The Consultant's Advantage

Incorporating PhySaaS into your security offerings enhances your ability to meet diverse client needs and strengthens your market position as a provider of comprehensive, flexible internet solutions. PhySaaS's reliability and easy deployment make it a compelling offering for any technology consultant looking to improve their clients' security strategies.

Discover the benefits of integrating PhySaaS into your portfolio today. Give your clients the proactive, comprehensive security solution they need to protect their operations.

Viasat's Satellite Internet Solutions: Empowering Your Portfolio

Tue, 24 Sep 2024 20:47:35 GMT

Enhancing Connectivity Across Remote and Rural Landscapes

Viasat offers an unmatched solution for technology consultants tasked with ensuring their clients have reliable internet connectivity. Specializing in high-speed, reliable satellite internet, Viasat is particularly beneficial in remote or rural areas where traditional broadband options falter. Here's how adding Viasat to your offerings can transform your client solutions and why it's a smart choice for those aiming to boost their service reliability and coverage.

Viasat: A Reliable Solution for Every Location

Viasat's advanced satellite technology provides expansive coverage that reaches locations underserved by conventional internet providers. This capability is essential for consultants whose clients depend on robust internet access to operate efficiently, no matter their geographic location.

Advantages of Viasat for Technology Consultants:

Broad Coverage: Viasat's satellite internet shines in rural and remote areas where cable and fiber-optic services aren't available, ensuring that you can offer solutions to clients regardless of location.
High-Speed Internet: With speeds up to 150 Mbps, Viasat competes with traditional broadband, making it an excellent primary or backup internet source.
Flexibility and Scalability: Viasat's plans include unlimited data options and the flexibility to change plans without altering customer contracts, providing scalability to meet growing business needs.
Easy and Quick Installation: The professional installation process is quick and doesn't require extensive infrastructure, so your clients can be up and running quickly.
Continuous Connectivity: With features like automatic failover, Viasat ensures that your clients' operations never miss a beat, even in adverse conditions.

Why Viasat Stands Out for Your Clients

Reliability in Any Condition: Satellite internet is less affected by local disruptions, making Viasat a dependable choice in disaster-prone or rural areas.
Cost-Effective Solutions: Competitive pricing and no hidden fees make Viasat a financially attractive option for businesses watching their bottom line.
24/7 Support: Round-the-clock customer support ensures that any issues are swiftly addressed, maintaining seamless service for your clients.

Real-World Success

From keeping businesses online during natural disasters like hurricanes to enabling essential connectivity in newly established remote sites, Viasat's proven track record showcases its capability to support critical operations with robust satellite internet.

Incorporating Viasat into Your Offerings

Adding Viasat to your portfolio not only enhances your ability to meet diverse client needs but also strengthens your market position as a provider of comprehensive, flexible internet solutions. Viasat's reliability and easy deployment make it a compelling offering for any technology consultant.

VMWare Challenges Solved!

Thu, 22 Aug 2024 00:10:20 GMT

Navigating VMware Renewal Challenges with Aptum's Expert Solutions

In the wake of the Broadcom acquisition, VMware customers face unprecedented challenges in renewing their licenses. This disruption comes at a time when efficient IT operations are more critical than ever. You can help your customers when you partner with Aptum, a seasoned leader in IT services. They offer a timely solution that addresses these renewal challenges and enhances overall IT efficiency.

Understanding the Renewal Challenges

The transition under Broadcom's ownership has introduced complexities in the VMware license renewal process, leading to delays and increased operational frustrations for many businesses. Your customers are frustrated, and you can step in and manage and mitigate the impact on their IT infrastructure and business operations.

Aptum's Proactive VMware Solution

As a 20-year veteran in IT services, Aptum provides a hosted VMware environment that is both cost-efficient and quickly deployable. This solution alleviates the burden of managing day-to-day infrastructure and reduces VMware costs by up to 25%, presenting a significant advantage for businesses looking to optimize their IT expenditures.

Benefits of Partnering with Aptum:

Cost Efficiency: Reduce your customer's VMware operational costs significantly.
Quick Setup: Minimize downtime with Aptum's ability to deploy VMware solutions quickly.
Expert Management: Free your customer's IT staff from routine infrastructure management, allowing them to focus on strategic growth initiatives.
Scalable Solutions: Aptum's land-and-expand strategy ensures that your customers' IT infrastructure can grow and adapt to their business needs.

Looking Ahead: Growing with the Business

Aptum doesn't just fix immediate issues; they will work with you and your customer to build long-term partnerships that support the business as it grows. Aptum lays the foundation for a scalable, flexible IT strategy that evolves with business demands by addressing the immediate VMware licensing needs.

For organizations struggling with VMware renewals, Aptum allows you to offer a refreshing alternative that promises not just immediate relief but a strategic pathway to future growth and efficiency.

Embrace a Smoother VMware Transition with Aptum

Discover how Aptum can help your customers transform their VMware renewal challenges into opportunities for growth and efficiency.

Bigleaf Networks: The Effortless Plug-and-Play Internet Failover Solution That Delivers Immediate ROI

Wed, 07 Aug 2024 20:58:04 GMT

Boost Client Satisfaction with Bigleaf Networks' Simple, Effective Solutions!

Your customers rely on the internet to access critical technologies. Bigleaf combines proven SD-WAN technology focused on network optimization to deliver predictable performance and connectivity over any ISP(s), no matter where the technologies live [DT1] . For technology consultants seeking reliable and straightforward solutions for their clients, Bigleaf Networks emerges as a clear leader. Known for its simplicity and immediate value, Bigleaf leverages a dedicated backbone network with multiple paths to virtually every cloud- and internet-based technology building redundancy into every connection.

Here's why recommending Bigleaf to your clients is a smart move.

Simplicity and Immediate Returns with Bigleaf Networks

Bigleaf Networks stands out in the network optimization landscape for its plug-and-play deployment and instant impact, making it an ideal choice for consultants focused on delivering quick and tangible benefits to their clients.

Key Features of Bigleaf Networks:

Seamless Integration: Bigleaf's system installs quickly on the WAN side of any existing firewall, ensuring that deployment is straightforward without the need for complex network adjustments.
Same-IP Failover: Provides smooth and automatic transitions between connections, maintaining sessions without interruptions — crucial for businesses relying on continuous cloud access.
Intelligent Traffic Prioritization: Automatically identifies and prioritizes critical applications, ensuring optimal performance even during network fluctuations.
All-Inclusive Visibility: A centralized dashboard offers comprehensive insights into network health and performance, simplifying business management without extensive IT resources.
Round-the-Clock Support: Bigleaf's dedicated support team is available 24/7, ensuring that any issues are promptly addressed, which is a significant value-add for consultants looking to provide holistic solutions to their clients.

Expanding Connectivity with Wireless Optimization Solutions

New to the Bigleaf family, the wireless network optimization solutions, including advanced 5G technology, address the unique challenges businesses face in rural areas and dynamic environments like construction sites. This wireless product has been gaining significant traction, providing robust and reliable connectivity solutions that are especially beneficial in areas where wired internet solutions fall short.

Learn more about Bigleaf’s Wireless Connect Solutions.

Why Bigleaf Is a Must for Your Portfolio

Quick Deployment: Installation takes less than ten minutes, it is compatible with any ISP, and up to four circuits per device streamline the setup process.
No Hidden Costs: With a straightforward pricing model, clients can enjoy the benefits of Bigleaf without unexpected expenses, enhancing the consultant's credibility and trust with their clients.
Adaptive and Resilient: Bigleaf's proactive management of circuit failures enhances overall business continuity, making it an essential tool for any organization reliant on cloud services.

Real-World Impact: Bigleaf in Action

Partners have reported that clients using Bigleaf experience less downtime and more consistent connectivity, directly translating to improved business operations and customer satisfaction. For instance, a retail client was able to maintain uninterrupted POS transactions during an ISP outage thanks to Bigleaf's seamless failover capabilities.

The Consultant's Advantage with Bigleaf

Bigleaf Networks isn't just a product; it's a partnership enhancer. By ensuring that your clients' businesses run smoother with minimal intervention, Bigleaf not only boosts your clients' operational efficiency but also solidifies your role as a trusted technology advisor. Bigleaf "just works" —making it the simplest yet most impactful recommendation in your toolkit.

GTT: A Gateway to Advanced Managed Network and Security Solutions

Tue, 02 Jul 2024 19:45:29 GMT

Transform Your Network and Security with GTT!

In the rapidly evolving digital communications landscape, choosing the right network and security services provider is crucial for businesses aiming to enhance their operational efficiency and safeguard their data. GTT stands out as a leading managed network and security services provider, offering sophisticated solutions tailored to the unique needs of global organizations.

Unveiling GTT's Core Offerings

GTT provides extensive services, including SD-WAN, security, internet, voice, and other networking options. GTT's global Tier 1 IP backbone sets it apart, enabling it to deliver high-performance networking and security solutions across six continents. With a customer-first approach embedded in its company culture, GTT commits to operational excellence and continuous improvement across all its practices.

GTT Brings Seamless Technology Advancement to Your Business

GTT is at the forefront of networking and security technology and can handle the complexities of modern digital infrastructures. Its unique consultancy approach covers the entire network management lifecycle—from planning and design to delivery, assurance, and ongoing reviews. This ensures that GTT's solutions remain at the cutting edge, adapting seamlessly to technological advancements and evolving business needs.

Five Reasons to Choose GTT

Innovation and Collaboration: GTT embodies the principle of “Greater Technology Together”, emphasizing continuous technological advancement alongside its global team, customers, and partners.
Technology Agnostic: GTT leverages best-in-breed technology solutions from top industry partners, ensuring optimal performance and flexibility.
Experienced Experts: Trusted by leading and complex organizations worldwide, GTT has proven its capability in managing multi-generational infrastructures.
Agility and Global Reach: GTT's solutions are flexible by design, with a broad global reach facilitated by its extensive network of access providers and direct connections to the leading cloud and SaaS providers.
Proven Track Record: With over two decades of experience, GTT's Tier 1 global IP backbone has supported countless customers through its digital transformations.

GTT in Action: The Jensen Hughes Case Study

Jensen Hughes is among the largest fire protection and life safety engineering and consulting firms with offices worldwide. They faced a critical need to increase network bandwidth to support digital growth. By partnering with GTT for VMware SD-WAN solutions, Jensen Hughes tapped into GTT's global Tier 1 network, achieving enhanced network performance and seamless global connectivity.

The GTT Promise

GTT doesn't just provide services; it partners for the lifetime of its customers' networks. Its commitment to simplifying and securing complex infrastructures while prioritizing exceptional customer experiences makes it an invaluable ally for businesses looking to navigate the challenges of digital transformation.

Elevate Customer Experience: Why You Should Recommend Glance Guided CX™

Tue, 04 Jun 2024 15:39:44 GMT

Glance Guided CX™: Bringing humanity to digital CX

Seamless, human-centered support is essential for maintaining satisfaction and loyalty. Recommending Glance Guided CX™ to your clients can transform customer interactions, making complex processes simple and engaging.

Transforming Digital Interactions

Imagine a customer trying to make changes to their insurance coverage on a busy day. They log into their online portal, feeling stressed and unsure. With Glance, they can instantly connect with an expert who validates their actions in real-time, eliminating confusion and ensuring a smooth experience. This capability is invaluable, as 75% of customers desire more human interactions as technology advances.

Introducing Glance Guided CX™

At those complex moments when people need guidance on a mobile app, account portal, or website, Glance facilitates meaningful, human connection.

Glance transforms self-service, "do it yourself" into "do it together" with instant, personal collaboration from within digital properties for interactions like:

guided issue resolution
consultative transactions
expertise and advice
virtual training and onboarding
ongoing advisory services
sales engagements

Bringing representatives and customers together for frictionless real-time collaboration has profound benefits.

All-in-One Collaboration

Unlike traditional meeting tools, Glance integrates seamlessly with any interaction platform, such as a CRM, Contact Center, Digital Experience, or custom employee workspace. Its intelligent detection capabilities enable smart, instant connections without the need for session keys. Glance leverages existing communication channels for smooth transitions between collaboration tools like mobile app sharing, video calls, secure document sharing, and more.

Proven Enterprise Solution

Glance meets stringent data privacy and security standards, maintaining compliance with ISO/IEC 27001 and SOC 2 Type 2. It scales effortlessly, handling peak periods like holiday shopping and tax filing without a drop in quality.

5 Not-So-Secret Secrets of Glance

Seamless Integration for High-Stakes Interactions: During complex and critical moments, Glance ensures that customers receive the personalized support they need, enhancing their perception of your customer’s brand.
Differentiation Through Human Connections: Leading brands in financial services, healthcare, SaaS, and retail use Glance to set themselves apart with exceptional customer experiences.
Customer Loyalty: After experiencing Glance, customers repeatedly request its use, leading to lifelong loyalty.
User-Friendly Technology: Glance works on any device or platform, starting from any interaction point, making life simpler for representatives and customers.
Impressive ROI: An independent study by Forrester Consulting found that enterprises using Glance achieved a 394% return on investment and benefits worth $6.75 million over three years.

Success Stories from Top Brands

A top-five bank in the U.S. assists an estimated 1 in 4 customers in completing various online transactions, such as opening accounts, depositing checks, applying for loans, and more, across multiple domains on both desktops and mobile devices.

A top wealth management company advises over 50 million individuals with financial planning, advice, and educational resources, guiding them during mobile app and website interactions and helping them realize their goals.

A top health insurance provider with 2.5 million members enables direct employees and third-party approved brokers to guide the shopping experience and enrollment process for individuals new to Medicare.

A leading financial services software provider offers live CPAs on demand from within their tax preparation and bookkeeping software, resulting in a $1B+ product services offering.

A leading restaurant point-of-sale solution provider delivers remote onboarding, training, device troubleshooting, and support, resulting in faster time to value, lower support expenses, and 20% higher CSAT ratings.

Creating Lasting Impressions

Glance Guided CX™ is not just about solving problems; it's about creating connections, building trust, and fostering loyalty. Whether assisting with financial decisions, healthcare choices, or significant purchases, Glance ensures every interaction leaves a lasting impression. By recommending Glance to your customers, you're equipping them with the tools to provide unparalleled support and build stronger relationships.

Empowering Business Communication: A Comprehensive Look at Innovative Solutions from CallTower

Tue, 07 May 2024 22:14:03 GMT

Transformative Impact in Action

Do you remember before the pandemic when audio conferencing bridges were the norm? Then, one day in the spring of 2020, most office workers started working from home and discovered that video conferencing solutions like Teams, Zoom, and Webex were indispensable. What was once a bit unusual—seeing the people we were talking to—became expected overnight. Now, when someone sends an "old-fashioned audio bridge," we think something is wrong with them and their technology.

CallTower has taken these now-normalized video conference tools like Microsoft Teams, Webex by Cisco, and Zoom and added robust voice capabilities to make these tools fully functioning cloud-based UCaaS solutions.

Revolutionizing Business Communication

CallTower is not just a provider but a partner in business growth. Its services are custom-designed to integrate seamlessly into existing infrastructures, ensuring a smooth transition and enhancing operational efficiencies without disruption. Here's how CallTower sets itself apart in the market:

Tailored Communication Solutions: CallTower believes that one size does not fit all services, but they are customized to fit the specific needs of each business, ensuring optimal performance and efficiency.
Advanced Integration Capabilities: Unlike many competitors, CallTower excels at integrating its solutions into current systems, which enhances workflow and reduces potential downtime.
24/7 Expert Support: CallTower's dedicated support team is available 24/7 to help you navigate any challenges and maximize the benefits of its services.

Key Insights: Why Choose CallTower?

Customization at Its Core: CallTower will tailor solutions so businesses get the perfect fit for business requirements.
Reliability You Can Trust: With round-the-clock support, CallTower is always available when needed.
Innovation in Technology: CallTower keeps its clients ahead of the technological curve by harnessing the latest in cloud communications, including AI.
Scalable Solutions: CallTower's services grow with the business, offering the flexibility needed to expand seamlessly.
A Track Record of Success: Various companies in multiple sectors have leveraged CallTower's technology to drive growth and enhance efficiency.

Transformative Impact: CallTower in Action

Westfield Bank: Faced with critical communication challenges, Westfield Bank adopted CallTower's Microsoft Teams Direct Routing and Five9 Cloud Contact Center, significantly enhancing their communication capabilities and data management systems.
Global Beverage Conglomerate: A major beverage industry player replaced their legacy systems with CallTower's cloud-based solutions, streamlining operations and achieving substantial cost savings while preparing for future technological upgrades.
KPFF Engineering: Transitioning from traditional VOIP systems to Microsoft Teams with CallTower allowed KPFF to overcome decentralized IT challenges, improving communication and administrative efficiency.

The CallTower Difference

CallTower revolutionizes communication solutions, and its commitment to delivering customized, cutting-edge technology solutions makes it a leader in the business communication industry. When organizations choose CallTower, they are not just selecting a service provider but choosing a partner committed to their success.

For businesses looking to elevate their communication strategies with innovative, reliable, and scalable solutions, CallTower offers the tools and expertise needed to succeed. Join CallTower in transforming the landscape of business communications.

Aptum: Your Strategic Partner for Future-Proof Infrastructure and Cloud Solutions

Tue, 16 Apr 2024 19:52:37 GMT

Transform Your Business with Aptum's Innovative Cloud and Infrastructure Solutions!

In an era where digital transformation dictates market success, choosing the right technology partner is crucial for any organization aiming to future-proof its operations. Aptum stands out as a trusted partner, offering cutting-edge infrastructure and cloud solutions tailored to meet the dynamic needs of modern businesses. From small enterprises to large-scale service providers, Aptum provides the tools and expertise necessary to drive digital growth and transformation.

Unveiling Aptum's Core Services

Aptum's services span across three critical areas, ensuring comprehensive support for your digital infrastructure needs:

Cloud Managed Services: Aptum helps organizations navigate the complexities of cloud adoption, offering platform engineering, data engineering for AI, and extensive assessments and consulting services. With prestigious certifications such as the Microsoft Azure Expert MSP and recognition as an AWS Advanced Tier Partner, Aptum is positioned to guide businesses through their cloud journeys with unmatched expertise.
Infrastructure Solutions: Aptum designs, sources, and manages custom infrastructure solutions that allow businesses to scale reliably and sustainably. Their approach combines a quarter-century of operational excellence with a robust network of best-in-class partners, enabling tailored solutions that meet the specific needs of their clients.
Software Solutions: Through its innovative CloudMC SaaS platform, Aptum empowers service providers to deliver differentiated, branded services directly to customers. This platform facilitates efficient scaling and management of valuable services, putting control back into the hands of businesses.

Why Recommend Aptum to Your Customers?

Adaptability and Innovation: Aptum's name signifies adaptability—a core principle that drives their ability to harness data for better decision-making and deeper customer engagement.
Expertise in Hybrid Environments: Aptum excels in bridging on-premises and cloud environments, offering clients control over their hybrid solutions tailored to their specific needs.
Strategic Cloud Services: Aptum's tiered Managed Azure services provide flexibility and comprehensive control over cloud environments, supported by their global expertise and high-level certifications.
Comprehensive Support and Partnership: Aptum's go-to-market strategy is channel-only, relying on partnerships to drive their business, ensuring they work closely with clients to understand and meet their goals effectively.

Case Studies Highlighting Aptum's Impact

eBOARDsolutions: Aptum's strategic migration of eBOARDsolutions to Azure enabled the company to leverage dynamic cloud resources, supporting its expansion goals.
PRShots: Aptum tailored a comprehensive infrastructure upgrade for PRShots, enhancing scalability, flexibility, and security while providing disaster recovery services.
Basis: Aptum's hybrid cloud solutions for Basis offer the speed and scalability necessary for the media buying industry, illustrating the power of customized infrastructure.

The Aptum Advantage

If there's one thing to remember about Aptum, it's their unwavering commitment to adaptability and excellence in technology solutions. Aptum not only provides infrastructure and cloud services but also partners with clients to navigate the complexities of modern IT environments, driving their digital transformations effectively and efficiently. Plus, they are partners ONLY—no direct team to compete with.

Harnessing the Power of AI for Exceptional Customer Service

Tue, 16 Apr 2024 14:15:00 GMT

A Deep Dive with SmartAction

The most important asset in almost any business is labor. In a call center, quality interactions between agents and customers are the essence of the product. According to Indeed , excellent customer service requires agents who are great communicators, patient, show up for work, and are highly organized.

Imagine if you could clone your friendliest agents who communicate clearly and patiently, never call in sick or miss work, and are expertly organized. Well, that is a reality with SmartAction's Conversational AI Agents.

If you have a customer service department that performs repetitive tasks, think of SmartAction. SmartAction has expertise in a broad array of industries like automotive, insurance, retail, financial, and healthcare.

Revolutionizing Customer Interactions

SmartAction is at the forefront of customer service innovation, providing AI-powered virtual agent solutions that transform how businesses interact with their customers. By automating routine tasks and complex processes, SmartAction ensures that customer experiences are seamless, personalized, and efficient. Using Natural Language Understanding (NLU) allows virtual agents to comprehend and respond to customer inquiries in real-time. This not only boosts customer satisfaction but also significantly reduces operational costs.

What Sets SmartAction Apart?

The uniqueness of SmartAction's technology lies in its humanized approach to AI. Their solutions are designed to mirror the empathetic and natural interactions customers would have with human agents. Key features include:

Proprietary Intent Capture: Their system is adept at discerning multiple customer intents from a single statement, streamlining problem-solving.

Advanced Integration: The technology integrates flawlessly with existing telephony systems and data platforms, ensuring a consistent experience across all service channels.

Low-Code Platform: This feature facilitates the swift deployment and customization of AI agents, democratizing access to sophisticated technology without heavy IT demands.

Five Essential Insights about SmartAction

Customer-Centric AI: Their technology augments rather than replaces human interaction, ensuring services are always empathetic and personalized.
Uncompromised Security: SmartAction prioritizes data security, with stringent measures in place to protect Personally Identifiable Information (PII).
Operational Efficiency: By automating common queries, SmartAction frees human agents to tackle more complex issues, elevating service quality.
Integration Without Disruption: Their solutions seamlessly mesh with your existing telephony infrastructure, enhancing your operations without needing an overhaul.
Partnership-Driven: SmartAction works closely with clients to tailor solutions that meet their specific challenges and objectives.

Impactful Results: A Glimpse into Success Stories

SmartAction's AI solutions have empowered organizations like SECO Energy, AAA, and Brightree to meet and exceed customer service goals. For instance, SECO Energy cut call costs by 66%, while AAA managed a 50% reduction in hold times, serving 550,000 calls monthly with high customer satisfaction. Brightree's use of SmartAction's virtual agents for patient collections resulted in an impressive annual revenue boost, highlighting the tangible benefits of integrating AI into customer service strategies.

The SmartAction Advantage

SmartAction's AI-driven solutions are not just about automating customer service but about enhancing and transforming it into a strategic asset for businesses. By making every interaction an opportunity to delight and retain customers, SmartAction is redefining the customer service landscape. For companies looking to leverage technology to elevate their customer service, SmartAction offers a compelling solution that combines efficiency, personalization, and innovation.

Revolutionizing Customer Support with AI: The Capacity Way

Mon, 25 Mar 2024 17:16:10 GMT

Transforming Engagement and Efficiency in the Digital Era

We have probably all heard the phrase, " Insanity is doing the same thing over and over again and expecting different results ." While the origins of this quote are widely debated, it has been attributed to many, including Albert Einstein, Alcoholics Anonymous, Max Nordau, George Bernard Shaw, John Larroquette, and many others. Regardless of who said it, we can all relate to the futility of doing something over and over and not changing how we approach the situation.

This concept came to mind when I was introduced to an automated customer support tool named Capacity ( www.capacity.com ). Imagine an artificial intelligence engine that observes and learns from your customer service agents as they manage inquiries. This AI would absorb how agents handle interactions, identify the correct responses, and then use this knowledge to autonomously address similar questions in the future, reducing the need for direct agent intervention. Capacity offers a promising escape for those feeling trapped in the cycle of conventional customer and employee support operations.

Diving into Capacity: A Closer Look

Description of Services

Capacity stands out as a support automation platform designed to significantly deflect tickets, emails, and phone calls through the power of AI. Boasting a deflection rate of over 90%, Capacity reduces support costs for internal and customer service applications and seamlessly integrates with more than 200 third-party applications. This facilitates teams in delivering their best work across various communication channels such as the web, SMS, voice, text, and social media.

What Sets Capacity Apart?

At its core, Capacity is an AI-first platform that empowers companies to dramatically reduce support costs with a self-service deflection rate of over 90%. In scenarios where deflection isn't possible, Capacity assists agents in finding the correct answers promptly. Moreover, the platform enables proactive customer engagement through targeted campaigns and workflows, enhancing the overall customer experience.

Five Key Takeaways About Capacity

Dual Support Function: Capacity serves both external customers and internal teams, offering self-service options to deflect common questions or intelligently routing more complex queries to the appropriate agent.
Knowledge Base Integration: Once Capacity addresses a new question, the solution is added to its expansive knowledge base, enabling the platform to answer that query in future interactions autonomously.
Extensive Third-Party Integrations: With over 200 third-party app integrations, Capacity is highly versatile, supporting a wide range of applications across sales, marketing, customer care, and productivity tools.
User-Friendly Platform: Capacity's low-code/no-code platform demystifies the creation of new support experiences, making them accessible to users without extensive technical knowledge.
Multichannel Support: Capacity's ability to operate across various communication channels—including the web, SMS, voice, email, and social media—ensures a comprehensive support ecosystem.

Transformative Impact: Real-World Success Stories

West Community Credit Union (WCCU): Challenged by a deluge of website inquiries, WCCU sought a robust self-service support solution. Implementing Capacity's Web Concierge support bot led to a 20% reduction in phone expenses , a 10-point rise in their net promoter score , and a 40% growth in membership without the need for additional support staff.
Sono Bello: With the detrimental effects of appointment no-shows on revenue, Sono Bello leveraged Capacity's SMS service for appointment reminders. This strategic move resulted in a 9% increase in appointment show rates, increasing monthly revenue by $1.5 million.

In an era where efficiency and innovation are paramount, Capacity offers a groundbreaking solution to the perennial challenges of customer support. By leveraging AI to enhance the efficiency of support services, Capacity optimizes operational costs and elevates the customer experience to new heights. Whether it's through deflecting routine inquiries or facilitating complex problem-solving, Capacity redefines the landscape of customer support, making it an indispensable tool for businesses looking to thrive in the digital age.

To learn more about Capacity, reach out to Doug Tolley at (801) 992-1683 or dtolley@xcv.partners.